Q1: Can I get some samples? Are they free?
A1: We support 1pc sample order. Samples should be paid.

Q2: How can I buy?
A2: We are trade assurance supplier at Alibaba. You can start an online order directly. Or pls contact us first according to the contact info. We will send you the proper link directly.

Q3: What is your payment method?
A3: We accept Alibaba online orders, PayPal, T /T, LC, Western Union, MoneyGram.

Q4: How long is your warranty time?
A4: We officially promised warranty time is two years after delivery.

Q5: Where can we download the user manual of the scanners?
A5: We will send by email after you get samples.

Q6: What's the lead time?
A6: For sample, it is typically within 3 days. For bulk order, it depends on quantity and model you order.

Q7: Can you provide OEM service?
A7: Yes. We need further discuss details.

Q8: If I come across any problem during product use, where I can get the support?
A8: We support you technically 24h/7.please send all your questions to us. and we will give the professional, patient,explanation by email or call in time.

Q9: How do you ship the scanners usually?
A9: Since it is light and compact, we usually use DHL, UPS, Fedex, TNT and post air mail. We also can ship the goods by your shipping account or other express agent you provided.

Rakinda Technologies Co.,Ltd (The predecessor is Longview Tech Enterprise Co., Limited ) has been established since 2000, which has 6 branches in total, which are in Guangzhou, Shenzhen, Xiamen, Suzhou, Chengdu, Beijing and HongKong. "Rakinda" and "SCANMAX" are our two independent brands. Rakinda is also a leading worldwide Internet of Things solution provider, which is specialized in 1D/2D barcode identification technology (Embedded/Fixed Mount/Handheld/Desktop Barcode Scanner, Android PDA, Mobile POS, etc.) , radio frequency identification (UHF) technology and face recognition technology almost 20 years . We are oriented by customer demands , focus on development and innovation of intelligent systems and strive to provide most competitive IoT application solutions and services. Promoting people's lifestyle to be more intelligent is our infinite pursuit.

Our Independent R&D Center keeps focusing on IoT design and manufacture, we have rich theoretical knowledge, practical experience, professional design and products manufacture ability, so as to meet all kinds of customers requirements. Through joint efforts of our team, we have been granted National High-tech Enterprise Award ,Software Product certificate and Software Enterprise certificate. At present, Rakinda has provided complete and mature solutions and technical support in these fields of access control, kiosk, turnstile, vending machine, smart retail, smart hotel, smart campus and smart medical treatment. So far we have won unanimous praise of the industry.

We create a bright future with hand in hand and implement the business philosophy of customer first. Through continuous exploration and innovation, we aim to achieve win-win cooperation with customers in near future together!